Here at The Smoking Buddha, we understand our customer’s concerns about privacy and discretion. Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes, vapes or smoke-ware. Our shipping labels do not say The Smoking Buddha, and we do everything we can to ensure our packages are discrete.
As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words “The Smoking Buddha”. Packages will arrive with our corporate name, “Karbon LLC”.
An adult signature will be required upon delivery. Our products are for persons 18 years or older and we do not ship to minors.
The Smoking Buddha reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.
We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.
WE SHIP FROM THE USA
We ship throughout the United States from our store in Parker, Co Occasionally, if noted, a small few of our items ship directly from the supplier or glassblower (again, they will be in the US).
FREE DOMESTIC SHIPPING*
We offer free domestic shipping for orders over $300.
We do not offer any International Shipping at this time.
SHIPPING TIMES AND SHIPPING SPEED
Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to two days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.
All of our packages are shipped out via USPS, unless customer selects alternative shipping method. We offer a variety of shipping speeds via UPS as well as USPS. Tracking labels are sent out via email once the package is picked up by the post office. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool here.
ITEMS BROKEN IN SHIPPING
ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between The Smoking Buddha and the customer. Broken packages must be photographed and documented before a return package will be sent out. The Smoking Buddha must be informed of the break within 48 hours of the customer receiving the package. Please send pictures and description of the item to firstname.lastname@example.org. Make sure the subject line of the email state “Broken – Shipping”.
Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.